FAQ
Have a question about our services? Check out our FAQ developed by our team of experts to guide you step by step.
1. Registration & Security
2.Deposits & Withdrawals
Download the app, enter your phone number, then verify with an OTP code. After that, complete your profile as indicated in this process.
Yes. We use bank-level encryption (SSL/TLS, AES 256) and comply with local regulations (e.g., COBAC, etc.).
No. Only one account is allowed per user (unique identity, including one Standard, Merchant, Collective, and Piggy Bank account, and Operator if authorization is granted). Unless you have a business account.
This is an account reserved for professionals (supermarkets, schools, universities, stores, hospitals, e-commerce businesses, companies/enterprises, etc.). To obtain one, please contact our support/management to request the required documents by filling out the form.
Via mobile money, bank card/PayPal, bank transfer, or through our authorized merchants and partners.
Deposits are free. Withdrawals may incur variable fees depending on the channel used.
3. Payments & Transfers
4. Loans & Financial Services
Yes, but only to certain countries. Check the available options for your chosen zone in the app.
Yes. From any Paid-Cash Money user worldwide.
Yes. Limits depend on your verification level (KYC).
Generally no, but this is an option currently under study. When the time comes, it may be possible after eligibility verification (score, history, income, and general account status...).
Rates will be displayed before each application. No hidden fees.
5. Issues & Support
6. Verification & KYC
Don't panic. Simply reissue your SIM card, follow step 1 in this FAQ, and you will recover your funds in your account. Alternatively, contact our support immediately to block your account if you notice suspicious activity.
Yes. If a transfer fails, the funds are automatically returned
ID card, passport, or any valid official document according to your country
24 to 48 business hours.